Returns & Refund Policy

CANCELLATION OF ORDER BEFORE SHIPPING
Orders may be cancelled prior to shipping, subject to a 5% cancellation charge.

CHANGE OF MIND RETURNS
We want you to be completely satisfied with your purchase. Therefore, if for any reason you are not happy with a product, you may return it to us within 30 days of receipt for a full refund of the goods value. Returns will only be accepted for items that have not been opened/used and are in their original packaging. Shipping and handling charges are non-refundable. Software and books cannot be returned due to change of mind.

To request a change of mind return please email sales@edresources.com.au with your invoice or order number. We'll email you back with the address to send your return to.

We suggest you send your return parcel via registered post so that it can be traced. We're unable to refund items that are lost in the mail. You are responsible for all return freight charges. You'll be refunded for the product once we have received the item back. Please allow up to 7 days for returns to be processed.

FAULTY PRODUCTS
If an item is received faulty then we'll gladly replace or refund it provided you contact us within a reasonable time. Please email sales@edresources.com.au with details of the fault and if possible include a photo.